This was my fifth home purchase so I know what to look for in an agent, but my first in New York so the intricacies of the state (and there are many) were new to us. Having interviewed several of Rochester’s top agents and remaining unimpressed, we found Susan quite by accident when I called to inquire about one of her listings. Her response was immediate and thorough, as were all subsequent interactions. She and her team helped us through every step of the process, and helped us find excellent attorneys, bankers, inspectors and contractors. We are now living in and making improvements to a fantastic house thanks to Susan and her team.